905.476.8722Call Us:
2297 Old Homestead Rd., Keswick, ON

OUR GUARANTEE

Georgina Garden Centre is proud of the superior quality of our nursery stock!

Hardy trees (excluding Japanese Maples, Magnolias, Eastern Redbud), shrubs (excluding Rhododendrons & Azaleas), berry trees (excluding Peach), and berry bushes purchased at Georgina Garden Centre have one overwinter guarantee.  Your commitment is to water, fertilize, mulch, and properly maintain this product throughout the season and over the winter to ensure a stable environment.  If your plant happens to die over the winter, we require the original numbered invoice and cash register receipt, and the dead plant before we can issue an in-house credit note.  The credit note will be for the original price paid.  Items bought at end of season, items bought on final sale, items bought on clearance, items bought at a sale percentage equal to or greater than 30% off regular price, items bought on a BOGO, are non-refundable, non-returnable, non-exchangeable, final sale and have no guarantee.

Roses, perennials, vines and tender specialty plants such as Japanese Maples, Magnolias, Eastern Redbuds, Rhododendrons, Azaleas, and Peach Trees are guaranteed until the fall of the year purchased due to our harsh winter conditions.  Your commitment is to water, fertilize, mulch, and properly maintain this product throughout the season and over the winter to ensure a stable environment.  If your plant happens to die before the fall, and the plant was regularly watered, fertilized, and properly looked after, we require the original numbered invoice and cash register receipt, and the dead plant before we can issue an in-house credit note.  The credit note will be for the original price paid.  Items bought at end of season, items bought on final sale, items bought on clearance, items bought at a sale percentage equal to or greater than 30% off regular price, items bought on a BOGO, are non-refundable, non-returnable, non-exchangeable, final sale and have no guarantee.

Please see below for FULL guarantee terms and conditions

Terms & Conditions

Failure to provide adequate care (watering, fertilizing, winter protection, etc.) of your products will render your guarantee null and void.

Plant material left in original pots or planted in containers (i.e. planters, urns, window boxes, etc.) will not be guaranteed.

Plant material purchased after October 31 will not be guaranteed.

Items bought at end of season, items bought on final sale, items bought on clearance, items bought at a sale percentage equal to or greater than 30% off regular price, items bought on a BOGO, are non-refundable, non-returnable, non-exchangeable, final sale and have no guarantee.

All products damaged by natural disasters (i.e. snow, frost, hail, wind, etc.), weather (extreme heat/cold, frost, hail, wind, etc.), human negligence (i.e. not being checked for moisture, pest damage, etc. daily), vandalism, animals (i.e. wild or domesticated), insects, incurable disease and acts of people are not guaranteed.

Insects, animals and diseases occur in nature and are beyond the control of Georgina Garden Centre. Plants affected or damaged by naturally occurring pests and/or disease are non-replaceable/returnable/refundable/exchangeable under Georgina Garden Centre’s Guarantee.

The loss of one stem and/or winter die-back on a clump plant and/or a grafted plant, does not qualify a plant for replacement/return/refund/exchange under Georgina Garden Centre’s guarantee.

Note: There may be winter die-back on your purchased plant; and severe die-back may occur, as well, during extreme seasonal conditions (i.e. a hot dry summer – plants must be deep watered frequently (check daily)). This die-back does not constitute a credit (replacement/return/refund/exchange) under Georgina Garden Centre’s Guarantee. Patience is required in these circumstances. Dead branches should be removed and allow new growth to prosper. Fertilize once monthly from April – September.

Georgina Garden Centre will then review these plants in question in late June to determine the next course of action. Guarantees may be extended to accommodate this time frame. Do not remove plants too early as this will void guarantee. Georgina Garden Centre is here to help. You can call or visit us should you have any type of problem with your plants. You can bring a sample of the plant in question in a sealed bag for us to review. If it is more convenient, you can also email digital photos to info@georginagardencentre.com attention ‘Plant guarantee’ and we will diagnose the problem for you.

All returns and guarantees MUST be accompanied by original receipts and product.

For returns, all material must be returned in original condition and packaging where applicable.

Refunds will be issued in the original form or tender, however we reserve the right to offer store credit only.

The guarantee is limited to the value paid for the original plant/item. No exchanges or refunds. Store credit only given.

Should a plant die while guaranteed and all above conditions were met, we will replace the plant once with a credit note.

Plants purchased with a credit note receive no guarantee.

The exact variety, size or price of plant you originally purchased may not always be available.

 

Seasonal product (including giftware) (i.e. Christmas, Thanksgiving, Easter) is non-replaceable/returnable/refundable/exchangeable out of season.

Any product damaged after it leaves the store is non-replaceable/returnable/refundable/exchangeable. (i.e. falls out of vehicle, dropped, squished, miss-loaded, wind damage from vehicle) is non-replaceable/returnable/refundable/exchangeable.

There is no guarantee on living organisms (i.e. Nematodes, Lady Bugs, etc.) and are non-replaceable/returnable/refundable/exchangeable.

Sod is non-replaceable/returnable/refundable/exchangeable.

Points rewarded at the time of original purchase will be reversed at the time of return or refund.

Due to the movement of price labels which is beyond our control, we reserve the right to ensure that the correct price is charged for any products or service.

 

All delivery issues must be reported within 24 hours of delivery.

Once bulk items have been delivered at location, it is non-replaceable/returnable/refundable/exchangeable.

If product is unable to be delivered to customers desired/specified location (i.e. hydro lines, parked cars, violates health and safety, will cause property damage, locked gates, etc.), the delivery personnel will use their discretion as to where to unload product.

If a delivery leaves GGC’s property and the delivery cannot be completed, an extra delivery charge will be charged.

 

Credit notes cannot be used on delivery, planting charges or landscape design services.

Credit notes cannot be used to purchase gift cards.

Credit notes cannot be used on landscaping services.

 

Delivery

Delivery charges are for services provided and are not replaceable/returnable/refundable/exchangeable and are not covered under our guarantee.

When a delivery charge was paid on the original order, a new delivery charge will apply if any plant is being replaced under the terms of our guarantee and requires re-delivery.

All delivery issues must be reported within 24 hours of delivery.

Once bulk items have been delivered at location, it is non-replaceable/returnable/refundable/exchangeable.

If product is unable to be delivered to customers desired/specified location (i.e. hydro lines, parked cars, violates health and safety, will cause property damage, locked gates, etc.), the delivery personnel will use their discretion as to where to unload product.

If a delivery leaves GGC’s property and the delivery cannot be completed, an extra delivery charge will be charged.

Delivery vehicles and personnel do not leave the driveway – all product delivered is delivered to the driveway.

Credit notes cannot be used on delivery, planting charges or landscape design services.

Planting

Planting charges are a onetime fee for services provided and are not replaceable/returnable/refundable/exchangeable.  However, when a planting charge was paid on the original purchase, it is our policy to re-install without charge, any plant being replaced under the terms of our guarantee.  This re-installation will be at the discretion of Georgina Garden Centre and in certain cases, a new planting charge may be necessary (i.e. planting site or conditions have changed, etc).

Credit notes cannot be used on delivery, planting charges or landscape design services.

Pricing

Prices on our price lists are based on information available at the time of publication.  However, due to circumstances beyond our control, prices, sizes and availability are subject to change without notice. Quotations are based on information available at that time and are also subject to change without notice. Tax is extra.

Due to unforeseen circumstances beyond the control of Georgina Garden Centre, pricing and policies may be reviewed, changed and implemented anytime throughout the year.

Due to the movement of price labels which is beyond our control, we reserve the right to ensure that the correct price is charged for any products or service.

Landscape quotes expire after 5 days or as specified on original quotation.

Credit notes cannot be used on delivery, planting charges or landscape design services.

Return Policy & Guarantees

 

Department Returns from date of purchase *
Guarantee from date of purchase
Trees & Shrubs (hardy) 2 days 1 Overwinter
Trees & Shrubs (tender) 2 days October 31 (same year purchased)
Perennials 2 days October 31 (same year purchased)
Vines 2 days October 31 (same year purchased)
Roses 2 days October 31 (same year purchased)
Fruit trees & bushes 2 days 1 Overwinter
Annuals & Tropicals 2 days Not applicable
Deliveries & Services Non-refundable Not applicable
Sod & Bulk Product Non-refundable Not applicable
Giftware 7 days ** Not applicable

*i.e. bought too many plants for the garden or item too big/small for the garden – plant material is to be returned in the same condition it was purchased with original receipt(s).

** Seasonal product (including giftware) (i.e. Christmas, Thanksgiving, Easter) is non-replaceable/returnable/refundable/exchangeable out of season.